Articles on: FAQ

How is the engagement score linked to satisfaction?

Research has consistently shown that employee engagement is powerfully linked to a range of business performance factors such as:

Employee performance/efficiency
Attendance and retention
Customer service and satisfaction
Customer loyalty and retention

Corporations need to put in place tools to measure performance and ensure they align and engage people to a clearly articulated strategy. Engagement survey data will assist in determining which performance factors are key to your corporate performance. They should have:

A “fit for purpose” organizational structure where people understand what is expected of them and what they are accountable for
People systems and processes that drive the right behaviors
Capable leadership
A positive work environment (culture)

These elements drive the level of employee engagement in an organization which, in turn, influences the customer experience and, ultimately, the overall performance of an organization in terms of productivity and profitability.

Integration of these elements will produce powerful and mutually reinforced results: an engaged workforce and a true performance culture. No single initiative can create organizational effectiveness; excellence is required across the full range of the organizational elements if competitive strength is to be built.

Updated on: 02/13/2019

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